Your admission

Admission

On the day of your admission, you should report to the hospital’s reception desk at the time recommended by your doctor. Our hospital admission personnel are committed to providing you with an efficient service and will assist you with the regulatory documentation. If you have done a pre-admission prior to your admission date, kindly proceed to the reception desk.

You need to bring the following important items with you for your admission to hospital:

Medical scheme patients

  • Medical scheme membership card
  • Proof of identity of the patient as well as of the principal member of the medical scheme
    • A South African identity document or passport is acceptable

A patient under the age of 18 must be accompanied by a parent or legal guardian, who will be required to give written consent for administration of anaesthesia  as well as to accept liability of the account.

Private patients

For admission to hospital, we will require the following of you:

  • Proof of identity of the patient as well as of the person responsible for paying the hospital account:
    • A South African identity document or passport is acceptable
  • Proof of pre-payment, or payment covering the estimated cost of the hospitalisation.

A patient under the age of 18 must be accompanied by a parent or legal guardian, who will be required to give written consent for administration of anaesthesia as well as to accept liability of the account.

International patients

Upon arrival at the hospital for a planned procedure, you will be required to:

  • show your passport at the reception counter;
  • complete your patient registration with our hospital;
  • present a membership card that indicates the details of the international insurance company – including the company name, logo, contact details, member details, dependent codes, member identification number or date of birth and patient plan; and
  • present a letter of guarantee, which you should obtain from the funder or insurance company on or before admission to the hospital.  The authorisation should detail the maximum benefits available and confirm your membership.  Any additional information such as co-payments, exclusions, deductibles, limits and late authorisation penalties due by the member should be indicated on the letter of guarantee.

Admission of injury on duty and occupational disease patients

In the unfortunate event where an employee has been injured on duty or has contracted a disease arisen out of and in the course of his or her employment, this may be covered by the Compensation Fund.

Please note that there are minimum requirements to be met before a claim can be registered with the Compensation Fund. Upon admission of a COID patient, the following documentation is required:

  • Certified copy of ID (SA citizens) or passport/ asylum seekers permit (non-SA citizens)
    • Please note driver licences are not accepted or temporary IDs are not accepted
  • Valid work permit (non-SA citizens)
  • Employers report of an accident (WCL 2)
  • First medical report (WCL 4 ) – this will be provided by the treating doctor
  • Occupational diseases form (WCL 1) – where applicable
  • Re-opening letter (in case of an injury older than two years)
  • Additional documentation and forms may be requested by the hospital where needed.

Additional documentation and forms may be requested by the hospital where needed.

In case the case where employers are exempted from the Compensation Fund (‘exempted employers’), additional documentation may be required.

Claims with the Compensation Fund first have to be registered and liability accepted by them before the Fund will pay any account.  It remains the responsibility of the employer, as per the COID Act, to follow up and ensure that the process is followed as gazetted, until the claim is accepted and paid accordingly to the service provider.

Patients in need of life-threatening emergency care will be treated and stabilised before the doctor treating the patient in the emergency department will make an informed decision with regard to admission or possible transfer to a public hospital.