Pre-admission

Pre-admission

If you are to be admitted to a Netcare hospital, we strongly recommend that you complete pre-admission documentation prior to your actual date of admission to ensure a smooth, hassle-free admission.

There are two ways in which you can do your pre-admission:

  • Online, where you can conveniently complete your documentation at a time that suits you and submit it via our safe and secure online pre-admission system housed on the Netcare patient portal
  • At the hospital where you will be admitted prior, by going to the reception desk and completing the documentation prior to the date of your actual admission.

Online pre-admission

Netcare’s secure online pre-admission system offers you the convenience of providing us at Netcare, in advance, with as much as possible of the information we will require for your planned admission to hospital. Doing your pre-admission through our web-based, user-friendly online system housed on the Netcare patient portal is safe, as all the information you submit is secure.

Note that you can do this up to midnight of the day before your planned admission to ensure that your request can be processed before your admission to hospital.

Our secure online pre-admission form offers you the following benefits:

  • The convenience of completing and submitting your pre-admission documentation at a time that suits you, and in the comfort of your own home or office.
  • Receiving your information in advance enables our receptionists to prepare your admission documentation in advance of your actual admission, which will speed up your admission process and make it more efficient.
  • Your information remains available for any subsequent admissions. You will only need to access your patient portal profile by logging in and completing the online pre-admission form.

You can do your online pre-admission in three easy steps:

  1. Register on Netcare’s patient portal. You will only need to register once. Click here to register
  2. Create your personal profile. You can also create profiles for your dependants, if you wish to do a pre-admission for any of them.
  3. Complete your pre-admission information and submit it through the online pre-admission system.

If you have registered before, you only need to log in to submit your pre-admission documentation online.

For detailed information on the documentation you should have on hand to complete your pre-admission online, as well on how the online pre-admission process works, Expand to see more

Doing your pre-admission at the hospital

If you choose to visit one of our hospitals to complete your pre-admission documentation, our receptionists will guide you through the process and will assist you with the completion of the necessary documentation, and can guide you on how to obtain authorisation from your medical scheme for your hospital admission Please ensure that you have your identity document and medical scheme membership card on hand.

Pre-admission procedures

Pre-admission procedures for medical scheme patients

Medical scheme members should note that all medical schemes require their members to obtain authorisation prior to hospital admission. Failing to obtain pre-authorisation from your medical scheme will mean that you personally will be liable for any shortfalls or penalties on your hospital bill.

To obtain authorisation, you will need to provide your medical scheme with a written medical diagnosis and code (ICD10 and CPT4) for your admission, as well as the practice number of the specialist under whose care you will be admitted. If you are scheduled for a procedure you will also require a description of the surgical procedure that will be performed as well as a code (CPT4).

The doctor admitting you to hospital should provide you with these details. Our receptionists will also require this information for your admission process.

We strongly recommend that you familiarise yourself with the rules of your medical scheme when obtaining pre-authorisation for your admission to hospital. Please confirm with your medical scheme whether any levies, co-payments or exclusions may apply, and whether there are any aspects of your treatment for which you personally will be liable for payment.

As member of a medical scheme it is important to remember that it is your responsibility to ensure the following:

  • You are aware of your benefits, co-payments, limits, exclusions and waiting periods
  • You understand which items and procedures will not be covered by your medical scheme
  • You are familiar with the amount available in your savings benefit
  • You know of any preferred or designated service provider agreements and how it will affect the cover provided by your medical scheme if you choose to use the services of non-designated service providers
  • You are a valid member and all your premiums are up to date

The hospitalisation costs for patients who belong to medical schemes are charged in accordance with Netcare tariffs. These tariffs are negotiated on an annual basis with the respective registered schemes. The hospital account is normally sent directly to the medical aid scheme for payment. You as member, however, remain responsible for this account, especially in cases where medical schemes fail to pay the account or only partially settle the account. Our pre-admission patient administrator will also advise you on the financial considerations with regard to your procedure and/or treatment.

Please ask our receptionists for any assistance you may require. Your cooperation in terms of obtaining authorisation and clarifying co-payment terms will ensure a quicker and more efficient admission process.

Pre-admission procedures for private patients

We recommended that, prior to their admission date, private patients follow our pre-admission procedure which will enable a smooth admission process.

Netcare bills private patients on a fee for service basis and this only covers hospital services. It is important for you to note that all other services rendered to you in hospital, inter alia by doctors, pathologists, radiologists, and any other service providers such as physiotherapists, will be billed independently by the respective service providers.

Private patients need to discuss the total estimated cost of their planned hospital stay with their admitting doctor as well as the Netcare patient administration department of the hospital to which they will be admitted, prior to their admission.

An estimated cost will be calculated for the procedure (where relevant) and hospital stay. A pre-payment covering the estimated cost will be required before or on admission. It is important to note that the estimated amount is not a fixed or final quote as there may be variables billed against the hospitalisation that will influence the final amount. Should the account exceed the estimated amount whilst you are in hospital, you may be required to make further interim payments. If the pre-payment is more than the final hospital bill, you will be refunded.

Click here for information on our tariffs for private patients.

Pre-admission procedures for international patients

At Netcare we understand that seeking medical treatment outside your home country can be a stressful experience.

On our website, you will find information about our specialties, doctors and hospitals. Should you be considering a Netcare hospital as your destination of choice for medical care, take the time to find out more about our facilities, technologies, competencies and services.

In case you are looking for a hospital offering a certain specialisation but are unsure of making the right choice, we invite you to get in touch with us for more guidance. You will find our contact details on the Contact us page on this website. The staff members at our Netcare hospitals will do their utmost to ensure that you will feel at home during your hospitalisation.

Netcare bills international patients on a fee for service basis and this only covers hospital services. All other services rendered, inter alia by doctors, pathologists, radiologists, and any other service providers such as physiotherapists, will be billed independently by the respective service providers.

Click here for information on our tariffs for international patients.