Hospital pre-admission, admission, stay & discharge

When it comes to your health you expect the very best care. At Netcare we are committed to providing each patient with high quality care – whether you are a member of a medical scheme or a private paying patient.

We understand that admission to hospital can be a physically and emotionally stressful time for you and your family, and our goal is to exceed your expectations and make your stay as comfortable and pleasant as possible whilst adhering strictly to medical best-practice standards.

We look forward to being of service to you, and thank you for entrusting us with your care. We wish you a speedy and full recovery!

Patient Portal

The Netcare patient portal is an online tool that has been created to enable your personal healthcare management.

Pre-admission

Complete pre-admission documentation prior to your actual date of admission to ensure a smooth, hassle-free admission.

Preparing for admission

The following guidelines will assist you in preparing for your hospital stay and what to expect during your stay and treatment.

Your admission

Our hospital admission personnel are committed to assist you with the regulatory documentation. For pre-admissions prior to your admission date, proceed to the reception desk.

Emergency admissions

Private & international patients will be treated according to our patient charter

Newborn baby registration/admission

Should your newborn baby be admitted to the neonatal intensive care unit (NICU), they will be admitted as a patient in their own right.

Your hospital stay

It is important that our case managers, who are professional nurses, are informed of any additional procedure you might have to undergo prior to it being undertaken by your surgeon.

Discharge

It is important to us that you know what to expect and how to take care of yourself after you’ve been discharged from hospital and are continuing your recovery at home.

Post-discharge surveys

We would appreciate your feedback on your hospital experience. Netcare will email you a survey that should take you less than five minutes to complete.