Contact us

Customer care

Process for suggestions, complaints, compliments and enquiries

We value feedback from our patients, their families and our other stakeholders. We encourage our patients or their families to immediately bring any concerns or complaints they may have to the attention of the management or customer care team of the specific hospital, so that it can be promptly addressed and resolved. Compliments or enquiries pertaining to a specific hospital should similarly be directed to its customer care team. Contact details for the customer care teams at our hospitals are featured on each individual hospital’s web page.

Should you feel that a concern or complaint has not been addressed to your satisfaction by the hospital’s customer care team, please contact our central customer service centre at email or tel. 0860 NETCARE (0860 638 2273). Please note that the centre operates on weekdays between 08:30 and 17:00.


Job applications/Vacancies
Please note that we only consider applications for positions advertised on our Vacancies page and do not respond to unsolicited CVs and job applications sent to us through any other channels. Click on ‘Careers’ on the main navigation bar for information on positions available.

Netcare Hospital Division head office

76 Maude Street (Cnr West Street),
GPS: -26.104648, 28.055618 View map

Private Bag X34,

Tel: +27 11 301 0000
Fax: +27 11 301 0439

Managing director: Jacques du Plessis

Regional offices

Coastal region

Suite 102,
1st Floor,
Netcare uMhlanga Hospital Medical Centre,
321 uMhlanga Rocks Drive,
uMhlanga Rocks,

Tel: +27 31 560 5920
Fax: +27 31 560 5938

Regional director: Craig Murphy
Regional nursing manager: Bridgid Pogson

North East region

Crystal Park,
249 Basden Avenue,

Tel: +27 12 644 9100
Fax: +27 12 644 9103

Regional director: Dr Erich Bock
Regional nursing manager: Annemarie Berry

Gauteng South West region

2 Bunting Road,
Auckland Park,

Regional director: Sandile Mbele
Regional nursing manager: Sandra Mc Callum